If you are not completely satisfied with your purchase, you may return it within 30 days of the ship date for a full refund less the shipping with no restocking fee. Merchandise must be received in new or otherwise original condition with all original packaging. Please contact The Chess Store at firstname.lastname@example.org to request a return authorization (RA) number. Allow 5 to 10 days for processing from the time we receive the return until you see the refund on your credit card.
The Chess Store DOES NOT reimburse return shipping on returns except when the wrong item is shipped or some other error was made. The Chess Store does not pay for return shipping related to the quality of a product or other subjective standards. The Chess Store will ONLY reimburse the original shipping amount based on Ground shipping rates. The Chess Store will not reimburse actual shipping paid for by the customer using some other shipping company or third party shipper such as the UPS Store.
The Chess Store will deduct shipping charges from refunds for orders returned as Undeliverable due to the customer entering a wrong or improperly structured address at Checkout Or, if an Undelivered order is reshipped, free shipping will not be extended the second time it is shipped.
You may return any item for an exchange within 30 days. Exchanges shipped in advance of receiving returned items will be charged to your credit card. Upon receiving your returned item we will refund to your account the full price of the returned item. The Chess Store does not provide free shipping on exchanges.
Some products may not be returnable or refundable but these items will be clearly marked as not returnable.
Domestic Shipping Policy
The Chess Store offers Free Shipping on most orders over $100 shipped within the contentinental US. Flat rate shipping of $4.95 is available for orders under $100. The flat rate shipping method is detemined by and at the descretion of The Chess Store. The Chess Store also offers all of the UPS and USPS domestic shipping options at the published prices based on shipping weight and delivery address. Orders ship within 1 business day and a tracking number will be deliverd to you by email within 1 day after your order ships.
Use this UPS tool to determine delivery time to your address. Use the Ship From city as Hillsboro with the zip code 97124. Please remember that orders normally ship next business day.
See our Holiday Shipping page for information on shipping and delivery this holiday season.
The Chess Store does not guarantee any delivery times. Delivery times are the responsibility of the carrier. Some services are guranteed and some are not and it is the responsiblity of the customer to determine what service is needed and to what extent it is guaranteed. If a guaranteed delivery time is not met by a carrier, The Chess Store will make best effort to reclaim the shipping cost on behalf of the customer.
International Shipping Policy
The Chess Store ships to all "safe" countries. Shipping options are displayed at Checkout but due to international shipping restrictions please realize these are just estimates. We will determine the actual shipping price based on the items ordered and how many packages will be required to ship the items ordered and contact you with the actual price. The shipping price will not include VAT, duty, and other import fees imposed by your country. These will normally be required to be paid by you at the time of delivery.