If you are not completely satisfied with your purchase, you may return it within 30 days for a full refund less the shipping with no restocking fee. Merchandise must be received in new or otherwise original condition with all original packaging. Please contact The Chess Store at firstname.lastname@example.org to request a return authorization (RA) number. Allow 5 to 10 days for processing from the time we receive the return until you see the refund on your credit card.
The Chess Store DOES NOT pay for or reimburse return shipping on returns except when the wrong item is shipped or some other error was made. The Chess Store does not pay for return shipping related to the quality of a product or other subjective standards. The Chess Store will ONLY reimburse the original shipping amount based on Ground shipping rates. The Chess Store will not reimburse actual shipping paid for by the customer using some other shipping company or third party shipper such as the UPS Store.
The Chess Store will deduct shipping charges from refunds for orders returned as Undeliverable due to the customer entering a wrong or improperly structured address at Checkout Or, if an Undelivered order is reshipped, free shipping will not be extended the second time it is shipped.
You may return any item for an exchange within 30 days. Exchanges shipped in advance of receiving returned items will be charged to your credit card. Upon receiving your returned item we will refund to your account the full price of the returned item. The Chess Store does not provide free shipping on exchanges.
Some products may not be returnable or refundable but these items will be clearly marked as not returnable.